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Frequently Asked Questions

If you are still not able to find the answer to a question you have please contact us using the details provided.

When are the clinics open and where can I find one?

This information can be found in the 'Clinics' section of the website.

Will you tell my doctor, parents etc?

Anything discussed with a member of our staff will remain confidential, even if you are under 16, except if you or anyone else is coming to any harm.

Do I have to pay?

No, all our services are completely free for UK residents. However, not everyone is eligible for free Erectile Dysfunction treatment. Some clients will need to pay prescription charges.

Will I have to wait long?

Please be aware although we will try to see you as soon as possible, you may have to wait to be seen. You may want to think about your car parking, bus times etc.

Can I bring my child with me?

Yes, children are welcome, but must not be left unsupervised.

Do I need an appointment?

Some services such as GUM and Family Planning are walk-in services. However, for services such as Erectile Dysfunction, Community Gynaecology and Menopause, you will need to ask your GP to refer you into the service. Alternatively, you are able to self-refer by using the form on the service information page. 

Can I pick up treatment for my partner?

No, they will have to attend themselves.

Is the pill the same as the 'abortion' pill?

No, it is contraception, which means that it prevents pregnancy but if you are already pregnant it won't cause you to abort your baby.

How often can I have emergency contraception?

You are able to have emergency contraception as often as you require, but frequent use means that you should be seeking adivce on prescribed, regular contraception. Emergency contraception is not as effective as regular contraception.

How effective is emergency contraception?

The effectiveness of the emergency pill depends on where the woman is in her cycle and the time interval between taking the contraception and the unprotected sex. This will be worked out by the pill provider. You may be offered an emergency coil instead, which is also very effective.

Can I get emergency pills to keep at home, just in case?

You're not able to get emergency pills to keep at home from pharmacists, but you may be able to from your GP or local Family Planning Clinic.

What do I do if I want to comment on the services?

CHCP CIC's Friends and Family Test allows you to give anonymous feedback on our services. You are also able to leave service comments on the Care Opinion website.

If you wish to make a complaint about one of our services, you can contact the Customer Care Team on (01482) 347627, or click here to email them.

MYTH: Having sex before the age of 16 is not a crime.

TRUTH: The age of consent - meaning the age at which people in the UK can legally consent to sex - is 16. This means that you and your partner need to be 16 or older to legally consent to sex.

A boy who has sex with a girl under 16 (or 17 in Northern Ireland) is breaking the law, even if the girl agrees to have sex.

If the girl is aged between 13 and 15, the boy could go to prison for up to two years. If she is under 13, the boy could be sentenced to life imprisonment.

The law considers anyone under 13 to be unable to understand the consequences of having sex, so sex with someone aged 12 or under is illegal whether they have consented to it or not.

Our age of consent laws are there to prevent people from being pushed into something they don't understand or aren't ready for.

Many young people think that if they feel ready to have sex and they use protection; it is nothing to do with anyone else. Regardless of this, every teenager needs to know the laws and what they mean.

Although many young people are mature enough to know how to deal with it if someone tries to get them to have sex, not all teenagers do know what to do.

At any age, it is illegal to have sex unless both people agree to it by giving consent.

MYTH: You can't get pregnant during unprotected sex if the man pulls out before he ejaculates.

TRUTH: Even if the male doesn't ejaculate, sperm can still be present in his pre-ejaculatory fluid (the clear, sticky drops that are released when he's aroused). It only takes one sperm to get you pregnant, and the fluid can also contain sexually transmitted infections. Some men aren't aware that they are ejaculating until it's too late, and it's easy to get carried away in the heat of the moment.

The only way to be sure of avoiding both pregnancy and sexually transmitted infections is to use safe, reliable contraception and to make sure you use it properly BEFORE you have sex.

MYTH: It's safe to have sex as soon as you're on the pill.

TRUTH: Different types of contraceptive pills take different times to begin working. This can range from 0 - 14 days. Always follow the instructions which are provided with your pill, and ensure that you use an additional form of contraception such as condoms during the time it takes for your choice of pill to become effective.

MYTH: Missing one pill doesn't matter.

TRUTH: The contraceptive pill should be taken at the same time each day, but is regarded as 'missed' if it is taken more than 12 hours late. This time changes to 3 hours for the mini-pill, although with the mini-pill Cerazette there is a 12 hour window).

If you're late in taking your contraceptive pill, take one as soon as you can, and then take another at the usual time, even if this means taking more than one pill in a day.

If more than one pill is missed, the last missed pill should be taken and then the rest of the packet at the usual time. However, alternative contraception (such as condoms) should be used for 7 days afterwards, just to be safe.

If you miss a pill and there are less than 7 pills left in the pack, the course should be finished as usual and a new packet started immediately afterwards without a break.

MYTH: If a condom breaks, there's nothing you can do.

TRUTH: If you are a female and the condom has split, even before ejaculation has happened, please seek emergency contraception.

MYTH: Peeing after sex washes out sperm and prevents pregnancy.

TRUTH: Urine exits the bladder through the urethra, which is above the vaginal opening. This means that any sperm in the vagina won't get wet when you urinate.

Once sperm has been released, it immediately starts travelling to the fallopian tubes to fertilise any egg that's there, so only emergency contraception can prevent a pregnancy.

MYTH: Condoms are passion-killers and all boys hate them.

TRUTH: Males who won't use a condom are those with no respect for you. You probably wouldn't trust your boyfriend to pick your clothes, so don't rely on him to provide condoms. If you're considering sex, then please take responsibility for yourself and get clued-up on safe sex and contraction options to keep yourself safe from unwanted pregnancy and STIs.

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